Privacy Policy

1. Our Collection of Your Personal Data

Complete Genomics, Inc. offers and maintains the website located at www.completegenomics.com (the “Official Website”), including all subdomains and subparts, as well as our social media accounts on LinkedIn and other platforms (collectively, the “Site”). Complete Genomics, Inc., Complete Genomics LLC, and other U.S. companies wholly owned or controlled by MGI Tech Co., Ltd. (collectively referred to as “Complete Genomics”, “us,” “we,” or “our”) are committed to protecting the privacy of our business partners, customers, and those who visit the Site or our offices. When you visit the Site, visit our offices, work with Complete Genomics, or interact with any of us, we may collect certain information that identifies you as a specific individual (“Personal Data”), including Personal Data that is voluntarily provided by you and Personal Data that collected by us through your visit or use of the Site. This Privacy Policy explains how we collect, use, share, store your Personal Data and how you may exercise your data protection rights, and it applies regardless of how you supply us with your Personal Data. For certain features or services of our Site, additional privacy notice for such features or services may apply, which will supplement this Privacy Policy, and supersede it in the event of any conflicts with this Privacy Policy, for the specific circumstances in which it was provided. In addition, our Site may contain links to third party websites. Your Personal Data might be collected by third parties when you are using their services. Therefore, we encourage you to learn about the privacy practices of those third parties carefully.

If the Personal Data you submitted to us contains other individuals’ information, you warrant that you have obtained the approval or consent from such individuals.

Please take time to read this Privacy Policy carefully. BY USING THE SITE OR SUBMITTING PERSONAL DATA TO US, YOU EXPRESSLY AGREE TO THE COLLECTION, USE, DISCLOSURE, RETENTION, AND DESTRUCTION OF YOUR PERSONAL DATA SUBMITTED TO US IN ACCORDANCE WITH THIS PRIVACY POLICY.

2. Personal Data We Collect

The Personal Data that we collect depends on your use of the Site and/or our relationship with you. We collect Personal Data of people who work for institutions and companies that are interested in our products or services, and who directly purchase products or services from us, visit our Site, or visit our offices (collectively, “you”).

We collect the following Personal Data about you:

Your use of the Site and/or your relationship with us. Method of collection. Information we collect .

If you visit our Site:

Collected automatically when you interact with us online (“Log Data”)

Internet protocol (“IP”) address
Device and browser type and version
Statistics on your activities on the Site (such as the date and time of visits, the pages viewed, time spent at the Site)
Information about how you came to the Site
Data collected through cookies or other similar technologies discussed in more detail in the following Use of Cookies section

If you call us or leave a message:Provided directly by you

Audio, electronic, or similar information, including sound recordings of your conversations with or messages to our employees
Content of your interactions with or messages to us

If you inquire about our services or products, register for an event, sign up to receive information or otherwise are a prospective customer or business partner:

Provided directly by you or by third parties, such as your friends or other referral sources

Name
Contact information, including work address, email address, telephone number, and other contact details
Employment information, including company name, job function, position, and information about research
Products or events in which you have an interest
Content of your interactions with or messages to us, including applications, emails, texts, chats, voice recordings, and communications through social platforms or other feedback

If you buy products or services, or partner with us:Provided directly by you

Identifiers, including name, signature, or other similar identifiers
Contact information, including work address, email address, telephone number, and other contact details
Log-in information required to access your account or our Site, such as IP address
Employment or work information, including employer name and contact information, job function, position, and type and timing of research
Content of your interactions with or messages to us, including applications, emails, texts, chats, voice recordings, and communications through social platforms or other feedback

If you visit our offices:

Provided directly by you and collected via our security equipment

Video recordings by security equipment of your visits to our premises
Identifiers, such as your name, telephone number, and email address

3. How We Use Your Personal Data

We use your Personal Data for various purposes, depending on your use of our Site and/or our relationship with you.

If you visit our Site, call us or leave a message, inquire about our services, products, or events, sign up to receive information or otherwise are a prospective customer or business partner, we use your Personal Data to:

advise you about products, services, offers, or events that may be of interest to you
enroll you in subscription services, such as email or text message marketing, where you will have an option to opt out of the subscription
provide information that you request
design and arrange the Site in the most user-friendly manner
monitor and train to ensure quality customer service
use third party services, such as Google Analytics, that collect, monitor, and analyze Log Data to market to you and provide you with a personalized experience, where you will have an option to opt out of sharing your Personal Data
offer you access to and secure our digital properties from unauthorized access, scams, malicious code, theft, losses, or other harms
investigate violations of law and generally to protect the rights and interests of Complete Genomics, our business partners, customers, visitors, employees, and others
verify your identification and respond to your data protection rights request
ensure compliance with our legal obligation and due diligence

If you register for an event, buy products or services, or visit our offices, we use your Personal Data to manage our relationship with and provide services to you, including to:

register your online account
fulfill your product or service needs, including communicate with you about product maintenance and troubleshooting
maintain our own accounts for billing and performance of services
offer you access to and secure our physical and digital properties from unauthorized access, scams, malicious code, theft, losses, or other harms, including video recording of you within our premises for security purposes
comply with legal reporting and record maintenance requirements for accounting, tax, and other laws or court orders
conduct our business more effectively and efficiently, for example, through reporting or analytics, IT security/management, accounting purposes
investigate violations of law and generally protect the rights and interests of Complete Genomics, our customers, visitors, employees, and others
administer other internal business activities
verify your identification and respond to your data protection rights request
ensure compliance with our legal obligation and due diligence

4. How We Disclose Your Personal Data

We will not disclose your Personal Data to third parties, except for the uses and in the manner described in this Privacy Policy. There are certain circumstances in which we may disclose your Personal Data to certain third parties who are bound by contractual obligation to use it only for specified business or commercial purposes for which we disclose it to them, to comply with applicable CCPA obligations or other data protection obligations in the applicable jurisdictions, and to provide same level of privacy protection on the Personal Data. We may also use de–identified or anonymized versions of your Personal Data for any purpose.

For purposes consistent with this Privacy Policy, we may disclose your Personal Data to:

Complete Genomics affiliated entities (“Affiliated Entities”)

our parent companies, subsidiaries, and/or affiliates.

Third-parties we engage to perform business-related functions for Complete Genomics or provide services to our customers (“Service Providers”)

third parties who provide services to our customers or with whom we partner to do business, for example, for product shipping;
third parties who assist with our marketing, including marketing agencies and analytics companies, such as Google Analytics, that collect, monitor, and analyze Log Data;
third-party service providers of database, software, email, security, backup and disaster recovery services;
our insurance carriers;
professional service providers, such as consultants, attorneys, and accountants.

Successors who acquire your Personal Data

if we sell, merge, reorganize, dissolve, or similarly change our ownership or corporate structure.

Governmental authorities, courts, arbitral agencies, or third-party lawyers

if required to do so by law or in our good faith belief that such action is necessary to:
comply with a legal obligation;
protect or defend our rights, interests, or property, or that of third parties;
prevent or investigate possible wrongdoing in connection with the Site or our premises;
act in urgent circumstances to protect the personal safety of users of the Site or the public; or
protect against legal liability.

Summary Of Disclosures Of Personal Data

The below table summarizes the information in Sections 2, 3, and 4 to specify to whom we disclose your Personal Data, the category of Personal Data we disclose, and the purpose for the disclosure.

5. Your Rights About The Processing Of Your Personal Data

If you are a California resident, you have the following rights:

Right to Access: You have the right to access a copy of your Personal Data that we hold about you, upon our receipt of a verified request.
Right to Correction: You have the right to correction of any inaccurate or out-of-date Personal Data about you, upon our receipt of a verified request.
Right to Deletion: You have the right to delete your Personal Data, upon our receipt of a verified request, with some exceptions.
Right of Non-Discrimination: You have the right to equal treatment regardless of your exercise of your privacy rights. We will not discriminate against you for exercising your rights and choices under the CCPA, although some of the functionality and features available to you may change or no longer be available to you. Any difference in the services is related to the value provided.
Right to Limit the Use of Sensitive Personal Data: You have the right to limit, with some exceptions, our use of your Sensitive Personal Data, including identification numbers (like Social Security number), precise geolocation data, personal demographic information (like your race or religion), and information about your health. We do not collect Sensitive Personal Data, therefore we do not provide a link to exercise your right to limit its use.
Right to Opt-Out of Sales or Sharing: You have the right at any time to opt out of the sale of your Personal Data or the sharing of your Personal Data for targeted or cross-context behavioral advertising.

How To Exercise Your Rights About The Processing Of Your Personal Data

To exercise any of these rights, you or your authorized agent may contact us at 1-888-811-9644 or [email protected]. Before we may fulfill a request to access, correct, or delete your Personal Data, we are required to verify your identity. We will ask you to verify, at a minimum, some combination of your name, address, email address, or telephone number. When providing us this information, you represent and affirm that all information provided is true and accurate. If we are unable to verify that the consumer submitting the request is the same individual about whom we have collected Personal Data, we may contact you for more information, or we may not be able to respond to your request. If you would like to use an authorized agent to exercise your rights, we may request evidence that the agent has valid written authority to submit requests to exercise rights on your behalf.

We will make every effort to respond to your verified request within 45 days upon receipt of a verifiable request from you. Such response period may be extended for an additional 45 days when reasonably necessary and provided that a notice of the extension is provided to you within the first 45-day period. We reserve the right to deny requests in certain circumstances permitted by applicable laws, such as where we have a reasonable belief that the request is fraudulent. We will notify you with reasons for the denial. In the event that you desire to appeal a denial decision on your request, you may contact us with any of the contact methods indicated above.

We offer links to opt out of the sale or sharing of Personal Data and process opt-out preference signals, but we do not offer a link to limit the use or disclosure of Sensitive Personal Data, as we do not collect or use Sensitive Personal Data.

6. Security Of Your Personal Data

Security is very important to us. We have implemented commercially reasonable administrative, technical, and physical security controls that are designed to secure your Personal Data. However, no network, server, database, or Internet or e-mail transmission is ever fully secure or error free. Therefore, while we use appropriate measures to protect the Personal Data we hold for you, we cannot guarantee the security of any information you transmit over the Internet with the existing security technology. You should take special care in deciding what Personal Data you send to us electronically, using complex passwords and keeping your account information and passwords in confidential.

7. Retention Of Your Personal Data

We will retain your Personal Data as long as necessary to carry out the function for which the Personal Data was collected or to comply with applicable legal requirements, including without limitation to maintenance of your account, responding to your requests, and maintenance of our business relationship with you.

You may close your online account, unsubscribe to emails, and otherwise limit our use of your Personal Data by contacting us. Even if we delete your Personal Data, it may persist on backup or archival media for an additional period of time, as permitted by applicable laws. After the retention period has expired, we will delete or anonymize your Personal Data in accordance with the requirements of applicable laws.

8. Use of Cookies

We use cookies on our Site. The use of cookies allows us to better understand how you use our Site, diagnose and troubleshoot any problems you have, and help you to smoothly navigate our Site.

What Are Cookies?

A cookie is a piece of information that is placed on your web browser or device when you access and/or use the Site. Cookies store text and can later be read back by the Site or third parties. Cookies can remember the information you access on one webpage to simplify your subsequent interactions with the Site or to use the information to streamline your transactions on related webpages.

Why We Use Cookies

We use cookies to recognize your browser and you as a unique visitor to the Site through an anonymous unique identifier. We use cookies to:

maintain operation of the basic functions of our Site;
recognize when you are logged in to your account on the Site;
monitor and analyze how you use the Site or interact with us;
remember your preferences to make your online experience easier and more personalized;
route Site traffic to effectively distribute the Site workload across servers;
use analytics, such as Google Analytics, to help understand how visitors come to and use the Site, including through combination with third-party cookies of our service providers;
provide information to us about which advertisements you see and click or to show you ads on or off the Site;
test new features; and
deliver focused online banner advertisements or notices to you both on and off the Site.

How You Can Manage Cookies

You will see a cookie banner on the homepage of our Site informing you about the purposes for which cookies are being used. You can change your cookies preferences through the cookie banner, where you have the option of accepting or rejecting the use of cookies. Alternatively, you can manage cookies through your web browser’s option settings. You may be able to be notified when you are receiving new cookies and disable or delete cookies. Please refer to your web browser’s help section for information on whether you can and how to do this. The links below provide information about cookie settings for the browsers supported by the Site:

Note that if you disable, delete, or refuse to accept cookies, you may not be able to use some features of the Site and/or some of our pages might not display properly.

9. Data Not Covered By The Privacy Policy

The limitations in and requirements of this Privacy Policy do not apply to:

Third Party Sites: Any data you disclosed on websites not operated or controlled by us (“Third Party Sites”), even though we may provide links to them on the Site or in our emails. We are not responsible for the policies and practices implemented by, or the content of, Third Party Sites. We suggest contacting those sites directly for information about their privacy policies and practices.
Non-Personally Identifiable Data: Any non-personally identifiable data we collect, including, without limitation, Log Data, domain names of your Internet service provider, your approximate geographic location, a record of your usage of the Site, the time of your usage, and aggregated personally identifiable information, but only to the extent the foregoing cannot be used to specifically identify you.
Aggregated Personal Data: Any aggregated Personal Data that can no longer be used to identify you will be treated as non-personally identifiable data under this Privacy Policy.

10. Personal Data of Children

We do not intentionally or knowingly collect any Personal Data from children under the age of sixteen (16), nor do we target our emails to them. Children under the age of sixteen (16) should not submit any Personal Data through the Site. We encourage parents and legal guardians to monitor their children’s use of the Internet and instruct them to never provide Personal Data through the Site. If you are a parent or guardian of a child under the age of sixteen (16) and believe your child may have provided Personal Data to us through the Site, please contact us at [email protected], and we will use reasonable efforts to delete it from the Site and our files.

11. Cross-Border Transfer of Personal Data

If you are visiting the Site from outside the United States, please be aware that you are sending information (including Personal Data) to the United States where our servers are located. That information may then be transferred within the United States or back out of the United States depending on the type of information and how it is stored by us. Cross-border transfer of Personal Data will be in accordance with the requirements under the data protection laws in applicable jurisdictions. We will process and secure your Personal Data in accordance with privacy laws in the United States and this Privacy Policy. Please note that privacy laws in the United States may not be the same as, and in some cases may be less protective than, the privacy laws in your country, and while in the United States Personal Data may be subject to lawful access requests by government agencies. However, this does not change any of our commitments to secure your Personal Data in accordance with this Privacy Policy.

12. Changes To This Privacy Policy

This Privacy Policy may be modified from time to time and will be posted on this page. If we wish to use your Personal Data for a purpose materially different than those disclosed in this Privacy Policy, we will provide you with a new Privacy Policy explaining this new use prior to commencing the processing of your Personal Data pursuant to the new Privacy Policy and setting out the relevant purposes and processing conditions. If we change this Privacy Policy, your continued use of the Site or submission of Personal Data to us will signify your express consent to new uses of your Personal Data.

13. Resolve A Privacy Dispute

If you have a complaint about this Privacy Policy or our privacy practices, we will work with you in an attempt to resolve your complaint under the arbitration procedures described in the Dispute Resolution section of the Official Website’s Terms of Use. BY USING THE SITE OR SUBMITTING YOUR PERSONAL DATA TO US, WE EACH AGREE TO SETTLE DISPUTES ONLY BY NON-CLASS, INDIVIDUAL ARBITRATION, INSTEAD OF SUING IN COURT (EXCEPT CERTAIN SMALL CLAIMS). THE RULES IN ARBITRATION ARE DIFFERENT. THERE IS NO JUDGE OR JURY, LIMITED DISCOVERY RIGHTS, AND REVIEW IS LIMITED, BUT AN ARBITRATOR CAN AWARD THE SAME DAMAGES AND RELIEF, AND MUST HONOR THE SAME LIMITATIONS STATED IN THE AGREEMENT, AS A COURT WOULD.

To initiate an arbitration proceeding, you must send us a written statement of your complaint that includes your name, address, and contact information, the facts giving rise to your complaint, and the relief you are requesting (the “Dispute Statement”). The Dispute Statement to Complete Genomics must be mailed to Complete Genomics, Inc., 2904 Orchard Parkway, San Jose, California 95134, Attention: Arbitration Notice, by registered mail, return receipt requested. If we are unable to resolve your privacy complaint within thirty (30) days after we receive your Dispute Statement, you may commence an arbitration proceeding under the Dispute Resolution section of the Official Website’s Terms of Use.

You acknowledge and agree that both you and Complete Genomics are waiving the right to a trial by jury or to participate as a plaintiff or class representative or class member in any purported class action or representative proceeding. Further, unless we both otherwise agree in writing, an arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of any class or representative proceeding.

14. Contact Us

If you have any questions about this Privacy Policy or need to access it in an alternative format due to having a disability, please contact us at [email protected].

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